Frequently Asked Questions
Product questions
What does MERA sell?
Explore candles, incense, reed diffusers, powered fragrance devices, essential oils, refills, bath and spa essentials, and gift sets. Products come from different brands; contents, materials and instructions vary by item.
How do I check ingredients and compatibility?
Read the product listing and manufacturer instructions. Confirm ingredients, size, voltage, plug type and compatible refills where relevant. MERA does not make a catalog-wide natural, non-toxic or certification claim. If you have an allergy or sensitivity, contact support@merascent.com before ordering.
Shipping and delivery
How long does an order take?
Orders generally take 3–5 business days to process. Estimated transit is 3–8 business days in the USA and 3–12 business days for other destinations. Processing time is separate from transit, and delays can occur. Read the shipping policy for the full conditions.
Where can I order, and what does shipping cost?
Available destinations and shipping charges are shown at checkout for your delivery address. Review them before completing your order.
How do I track my order?
Use the tracking link in your shipping confirmation email. See our tracking guide for help.
Returns and order support
Can I return an item?
Our return policy provides a 30-day return request window, subject to the eligibility conditions and exceptions listed there. Contact us before sending an item. Approval and an authorized return address are required.
What if my item is damaged or incorrect?
Inspect your order when it arrives and contact support@merascent.com with your order number and details so we can review the issue under the return policy.
Email and contact
Can I unsubscribe from marketing?
Yes. Use the unsubscribe link in a marketing email to manage your subscription.
How can I contact MERA?
Email support@merascent.com or call (646) 347-6646. Response times can vary. Include your order number when asking about an order.