Shipping policy
Shipping destinations and rates
We currently ship to addresses in the United States only. Available methods and final charges are shown at checkout before payment.
- Standard: $5.90 USD, free on orders of $59.00 USD or more (about 5–8 business days in transit).
- Express: $7.90 USD (about 3–4 business days in transit). Order processing time still applies.
Delivery time at a glance
Order processing takes 3–5 business days, followed by transit within the U.S. (Standard about 5–8 business days, Express about 3–4 business days). Weekends and public holidays are excluded. These are estimates, not guaranteed delivery dates.
Tracking
When your order ships, we email you the carrier and tracking number. Tracking information is made available to you as soon as it is made available to us.
Delayed delivery
In rare cases, packages may take longer than the estimated time frame, especially during the holiday season (November–December) and during promotions. If your tracking has not updated for an extended period, contact us at support@merascent.com. We will work with the carrier to locate your package and, if it is confirmed lost, ship a replacement.
Processing and dispatch
Processing time (3–5 business days) is separate from transit time and should be added to the total delivery time. Orders generally take 3–5 business days to be fully processed (checked, packed and handed to the carrier). During busy periods such as holidays or promotions, processing may take longer.
Cancelling an order
Once an order is placed, we will not be able to cancel an order if it has already been processed.
If you reach out and we tell you it is processed, the order cannot be cancelled.
Please email us at support@merascent.com as soon as possible if you'd like to cancel an order that you have just made.
Phone Number: (646) 347-6646
Email: support@merascent.com
Business address: 151-21 33rd Rd, Flushing, NY 11354, United States (YOBIZWIZ Inc.)